Sakin Support
My prayer times differ from my local mosque
Mosques and countries use different calculation methods. Open Settings in Sakin (the gear icon, or swipe left on the home screen) and choose the method your community follows, such as Diyanet, Muslim World League or ISNA. You can also switch the Asr time to the Hanafi method there.
Prayer times are for the wrong city
Open Settings → Location in Sakin and tap to use your current location, or search for your city by name. If you travel, Sakin updates when you open it with location access allowed.
The adhan notification doesn't arrive
Check iPhone Settings → Notifications → Sakin and make sure notifications and sounds are allowed. Focus modes such as Sleep or Do Not Disturb can silence them; you can add Sakin as an allowed app in your Focus settings. Opening Sakin once every few days keeps the upcoming notifications planned.
On Android, check Settings → Apps → Sakin → Notifications. For the adhan to play exactly on time, also allow Alarms & reminders for Sakin (Sakin's settings show a shortcut when it is off), and exclude Sakin from battery optimization if your phone closes apps aggressively.
The adhan sound is short
iPhone limits notification sounds to 30 seconds, so the notification plays the opening of the adhan (Sakin uses the same 30-second recordings on Android). You can listen to each adhan in full inside the app.
The Qibla compass points the wrong way
Hold your phone flat and away from magnets, metal surfaces and phone cases with magnets. If it still looks off, move your phone in a figure-eight motion a few times to calibrate the compass.
I got a new phone. How do I get Sakin Pro back?
Install Sakin, open the Pro screen and tap Restore Purchases at the bottom. Make sure you're signed in with the same Apple ID (iPhone) or Google account (Android) you used to buy Pro.
How do I cancel my subscription or free trial?
On iPhone, open Settings → tap your name → Subscriptions → Sakin Pro → Cancel Subscription. On Android, open Google Play → your profile picture → Payments & subscriptions → Subscriptions → Sakin Pro → Cancel subscription. Cancel at least 24 hours before the trial or current period ends to avoid being charged. Deleting the app does not cancel the subscription.
How do refunds work?
Payments are handled by Apple or Google, so refunds are too. On iPhone, request one at reportaproblem.apple.com; on Android, see Google Play refunds.
Is my data collected?
No account, no ads, no tracking. Your location and prayer log stay on your device. See our Privacy Policy.
Prayer times are calculated astronomically and may differ by a few minutes from local announcements. Please follow your local mosque when in doubt.